Mvp guarantees our starter kits and replacement parts for 14 days against DOA (Dead On Arrival) and defects.
If you experience a problem, please try the following:
Take a look at our FAQ section. It may have the solution to your problem
Contact us via firstname.lastname@example.org and let us know what the problem is. We may have suggestions on how to resolve your issue.
If we can’t resolve the problem, we will ask you to mail the part back to us at your expense. Once we have received and verified the part to be defective, we will mail out a replacement at our expense.
Please note: If the product received is determined to be non-defective, return shipment costs will be at your expense. So, please make sure to contact us and let us assist in troubleshooting the issue before you send in a product for warranty replacement.
If you don’t want to wait for us to receive and veryify, please go ahead and place a regular order for a replacement (this order will be billed as usual). Let us know and, once we have received and verified the defective product, we will put a credit on your account for the cost of the replacement instead of shipping you a new part.